Outage in Genesys Cloud
Analytics Interactions Stuck in Waiting
Resolved Minor
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Outage Details
Components affected
Genesys Cloud Americas (US East) Genesys Cloud Americas (US West) Genesys Cloud EMEA (Dublin) Genesys Cloud EMEA (London) Genesys Cloud Americas (Canada) Genesys Cloud Asia Pacific (Mumbai) Genesys Cloud EMEA (Frankfurt)Latest Updates ( sorted recent to last )
Mitigation steps have been successfully implemented and service is back to operating as expected.
Teams have identified root cause and are implementing mitigation steps. Next update 10:50AM Eastern or sooner as information becomes available.
Teams are currently investigating an issue causing interactions to remain stuck in waiting column in Queue Activity Summary and Detail Views. Next update 10:50 AM Eastern.
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