Outage in GitLab

New Users are unable to purchase Gitlab.com Subscriptions

Resolved Minor
January 30, 2023 - Started over 2 years ago - Lasted about 7 hours

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Outage Details

We believe we have identified a merge request that caused this issue. We are working on deploying a fix. More details are available in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/8325
Components affected
GitLab Website GitLab Customers Portal
Latest Updates ( sorted recent to last )
over 2 years ago - at 01/30/2023 10:01PM

We believe we have identified a merge request that caused this issue. We are working on deploying a fix. More details are available in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/8325

over 2 years ago - at 01/30/2023 10:36PM

We have identified the merge request that caused this issue; we have reverted that merge request and expect that it will be deployed within eight hours.

Logging into the Customers Portal at customers.gitlab.com before attempting to purchase a subscription on Gitlab.com will work around the issue.

Further details are available on https://gitlab.com/gitlab-com/gl-infra/production/-/issues/8325.

over 2 years ago - at 01/31/2023 12:21AM

We are monitoring the status of the merge to fix the issue. We expect the fix to be deployed within six hours.

Logging into the Customers Portal at customers.gitlab.com before attempting to purchase a subscription on Gitlab.com will work around the issue.

Further details are available on https://gitlab.com/gitlab-com/gl-infra/production/-/issues/8325.

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