Outage in Glia
Operators are unable to Engage with Visitors
Resolved Major
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Outage Details
Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.
Components affected
Glia Overall System StatusLatest Updates ( sorted recent to last )
Our telemetry shows that all systems are back to be fully operational.
Visitors are able engage with Operators
Our telemetry is showing normal service levels. Our Operations team continues to monitor the incident.
Our operations team has identified a source of large number of requests resulting in error and have applied a configuration change. Telemetry shows the number of errors decreasing and other monitors recovering.
Visitor are able to engage and interact with Operatos
We are continuing to investigate this issue.
Some customers are seeing engagements not connecting and visitors unable to enqueue. We’re aware of the issue and are working on it urgently.
Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.
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