Outage in GoGuardian

Organization Management Degraded Performance

Resolved Minor
September 18, 2023 - Started 8 months ago - Lasted 1 day
Official incident page

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Outage Details

Some users may experience trouble loading data within GoGuardian products starting at approximately 11:30 AM PDT. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.
Components affected
GoGuardian Organization Management GoGuardian Admin: Dashboard GoGuardian Teacher: Classroom Connections GoGuardian Teacher: Dashboard GoGuardian Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/19/2023 06:27PM

During our investigation, AWS networking and latency issues have been identified as the main source of issues affecting GoGuardian products between 11:30am and 3:30pm PDT. We can now confirm service has been fully restored. We apologize for any trouble caused by this issue.

MONITORING 8 months ago - at 09/19/2023 01:42AM

During our investigation, AWS networking and latency issues have been identified as the main source of issues affecting GoGuardian products between 11:30am and 3:30pm PDT. We are closely following the AWS service health dashboard, and we've seen positive results based on GoGuardian product functionality since about 3:30pm PDT. Most if not all users should be able to use the majority of GoGuardian products and features. We will be closely monitoring the situation and will keep you updated here with additional details. We sincerely apologize for any inconvenience.

INVESTIGATING 8 months ago - at 09/18/2023 07:44PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 09/18/2023 07:44PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 09/18/2023 06:58PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 09/18/2023 06:39PM

Some users may experience trouble loading data within GoGuardian products starting at approximately 11:30 AM PDT. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

Latest GoGuardian outages

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GoGuardian DNS Degraded Performance - 5 months ago

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