Outage in Gong

Call processing times are slow in some languages

Resolved Minor
September 19, 2023 - Started 8 months ago - Lasted about 19 hours
Official incident page

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Outage Details

The cause of the issue impacting Call ingestion has been identified and our teams are working to resolve it. Please check back for updates.
Components affected
Gong Call Analysis
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/20/2023 06:12AM

The issue has been resolved.

MONITORING 8 months ago - at 09/19/2023 01:53PM

We are working to ensure service is fully restored for all customers. Call ingestion into Gong is currently operating slower than expected for the following languages:
Amharic (Ethiopia), Arabic (Bahrain), Arabic (Algeria), Arabic (Egypt), Arabic (Iraq), Arabic (Jordan), Arabic (Kuwait), Arabic (Lebanon), Arabic (Morocco), Arabic (Mauritania), Arabic (Oman), Arabic (Qatar), Arabic (Tunisia), Arabic (Yemen), Arabic (Israel), Arabic (Palestine), Azerbaijani (Azerbaijan), Bulgarian (Bulgaria), Bengali (Bangladesh), Bengali (India), Bosnian (Bosnia and Herzegovina), Burmese (Myanmar), Catalan (Spain), Czech (Czech Republic), Greek (Greece), Estonian (Estonia), Basque (Spain), Finnish (Finland), Filipino (Philippines), Galician (Spain), Gujarati (India), Croatian (Croatia), Hungarian (Hungary), Armenian (Armenia), Icelandic (Iceland), Javanese (Indonesia), Georgian (Georgia), Kazakh (Kazakhstan), Khmer (Cambodia), Kannada (India), Lao (Laos), Lithuanian (Lithuania), Latvian (Latvia), Macedonian (Macedonia), Malayalam (India), Mongolian (Mongolia), Marathi (India), Nepali (Nepal), Norwegian (Norway), Polish (Poland), Punjabi (Gurmukhi,India), Romanian (Romania), Sinhala (Sri Lanka), Slovak (Slovakia), Slovenian (Slovenia), Albanian (Albania), Serbian (Serbia), Sundanese (Indonesia), Swahili (Kenya), Swahili (Tanzania), Tamil (Sri Lanka), Tamil (Malaysia), Tamil (Singapore), Ukrainian (Ukraine), Urdu (India), Urdu (Pakistan), Uzbek (Uzbekistan), Vietnamese (Vietnam), Chinese, Cantonese (Hong Kong), Zulu (South Africa).
We are currently working to address the issue and restore full functionality.
Please check back for updates.

MONITORING 8 months ago - at 09/19/2023 12:19PM

A fix was implemented and Call ingestion is partially restored. Our team is working to ensure service is fully restored. Please check back for updates.

IDENTIFIED 8 months ago - at 09/19/2023 11:46AM

We are continuing to work to resolve the issue impacting Call ingestion. Please check back for updates.

IDENTIFIED 8 months ago - at 09/19/2023 11:05AM

The cause of the issue impacting Call ingestion has been identified and our teams are working to resolve it. Please check back for updates.

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