Outage in Google Cloud

Dialogflow Agents unable to receive phone calls

Resolved Minor
September 19, 2022 - Started about 3 years ago - Lasted about 2 hours

Incident Report

Summary: Agents unable to receive phone calls Description: We are experiencing an issue with Dialogflow CX. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2022-09-19 11:26 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Phone calls may not be reachable to agents. Agents may also expect longer wait times on the calls. Workaround: None at this time.

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