Outage in Gorgias
Agents can't connect to live updates
Resolved Major
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Outage Details
Components affected
Gorgias Web AppLatest Updates ( sorted recent to last )
This incident has been resolved.
The potential fix has been shipped.
After reloading the page, the banner `can't connect to the live updates` should disappear.
To the agents who still see banner, it is recommended to try another browser and see if the issue persists.
If it doesn't persist with the other browser, then closing original browser and re-opening Gorgias should fix the issue.
We are continuing to investigate this issue.
We are seeing reports of an issue that some agents are not getting the live updates.
We are actively investigating this issue.
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