Outage in Gorgias

Facebook comments not being generated in Gorgias

Resolved Minor
April 25, 2024 - Started 10 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Facebook has reported on their status page some issues with their apis https://metastatus.com/. You might have some issues receiving comments from Facebook and Instagram into Gorgias. We'll monitor the issue and get back to you
Components affected
Gorgias Facebook Posts & Comments
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/25/2024 01:39PM

Everything should be working normally now on facebook comments.

MONITORING 10 days ago - at 04/25/2024 12:58PM

The incident has been resolved from Meta, we're monitoring to see if everything is back to normal

IDENTIFIED 10 days ago - at 04/25/2024 10:08AM

Facebook has reported on their status page some issues with their apis https://metastatus.com/.
You might have some issues receiving comments from Facebook and Instagram into Gorgias.
We'll monitor the issue and get back to you

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