Outage in Gorgias

Agents not connected to forwarded calls

Resolved Major
March 26, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing an issue with agents not being connected for forwarded calls after pressing 1. We have identified the source and we are deploying a working version.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/26/2024 08:16PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/26/2024 07:49PM

A working version has been deployed, we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/26/2024 06:58PM

We are currently experiencing an issue with agents not being connected for forwarded calls after pressing 1.
We have identified the source and we are deploying a working version.

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