Outage in GoToConnect

GoTo Connect - Issue loading Contacts

Resolved Minor
January 19, 2023 - Started over 2 years ago - Lasted about 10 hours
Official incident page

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Outage Details

We are actively investigating reports that some GoTo Connect customers may be unable to load contacts in the GoTo Connect Web, Desktop and Mobile App. Our engineers are working to identify the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/20/2023 08:32AM

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING over 2 years ago - at 01/20/2023 12:30AM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update.

INVESTIGATING over 2 years ago - at 01/19/2023 10:12PM

We are actively investigating reports that some GoTo Connect customers may be unable to load contacts in the GoTo Connect Web, Desktop and Mobile App.

Our engineers are working to identify the issue and will provide another update shortly.

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