Outage in GoToMeeting

GoTo Webinar - Unable to share videos using Windows OS

Resolved Minor

October 13, 2022 - Started over 3 years ago - Lasted about 14 hours
Official incident page

Incident Report

We are actively investigating reports that few GoTo Webinar customers may be unable to share videos using Windows OS. Our engineers are working to resolve the issue and will provide another update shortly.

Components affected

GoToMeeting GoToWebinar

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 10/14/2022 01:44AM

Our engineers are still working on the final resolution and while our systems are stable, we are actively monitoring the situation and will provide a final update shortly or as soon as more information becomes available.

Please contact our Customer Support team if you are still experiencing issues.

MONITORING over 3 years ago - at 10/13/2022 07:04PM

Our engineers have implemented a solution and we are seeing improvements in our systems.

We will continue to monitor the situation and will provide a final update shortly. If you are still experiencing issues, please contact our Support team.

IDENTIFIED over 3 years ago - at 10/13/2022 06:12PM

Our engineers continue working towards a resolution.

We will provide another update shortly.

IDENTIFIED over 3 years ago - at 10/13/2022 04:42PM

Our engineers are still actively working towards a resolution.

We will provide another update shortly.

IDENTIFIED over 3 years ago - at 10/13/2022 03:36PM

Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING over 3 years ago - at 10/13/2022 02:54PM

We are actively investigating reports that few GoTo Webinar customers may be unable to share videos using Windows OS.

Our engineers are working to resolve the issue and will provide another update shortly.

Latest GoToMeeting outages

GoTo Connect - Call audio quality - 5 days ago

GoTo Webinar, GoTo Training and GoTo Meeting- Issue starting sessions - 12 days ago

GoTo Contact Center – Call queue distribution issues - about 1 month ago

Other - database replication lag to remote regions - 2 months ago

Pro and Central - Outlook and Microsoft 365 - 2 months ago

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