Outage in Granicus

Granicus Issue Notification: govDelivery - Communications Cloud - SMS Delivery

Resolved Minor

February 08, 2023 - Started about 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

Granicus Engineering teams are currently investigating an issue impacting the delivery of SMS messages in govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery - Communications Cloud Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Components affected

Granicus govDelivery Communications Cloud

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/09/2023 01:19AM

Granicus Engineering teams have identified and resolved the issue impacting a small number of SMS deliveries. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govDelivery - Communications Cloud

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

MONITORING about 1 year ago - at 02/08/2023 09:35PM

Granicus Engineering teams identified the issue impacting a small number of SMS deliveries and a fix has been implemented. Our teams are currently monitoring all systems to ensure stability.

Updates on this issue and future releases will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Product: govDelivery - Communications Cloud

Thank you,
Granicus Customer Support

INVESTIGATING about 1 year ago - at 02/08/2023 08:24PM

Granicus Engineering teams are currently investigating an issue impacting the delivery of SMS messages in govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govDelivery - Communications Cloud

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

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