Outage in GUIDEcx

Web interface temporarily unavailable in some regions

Resolved Minor
March 26, 2023 - Started about 1 year ago - Lasted 19 minutes

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Outage Details

Engineering has determined this issue was caused by recent DNS changes. The impact is limited primarily the the few accounts using vanity URLs. Most users should still be able to access their accounts. We are continuing to work on a fix for this incident to cover all accounts.
Components affected
GUIDEcx Compass GUIDEcx API v1 GUIDEcx API Services GUIDEcx Advanced Time Tracking GUIDEcx Integration Platform GUIDEcx Project Management GUIDEcx API v2 GUIDEcx Resource Management
Latest Updates ( sorted recent to last )
IDENTIFIED about 1 year ago - at 03/26/2023 12:35AM

Engineering has determined this issue was caused by recent DNS changes. The impact is limited primarily the the few accounts using vanity URLs. Most users should still be able to access their accounts. We are continuing to work on a fix for this incident to cover all accounts.

INVESTIGATING about 1 year ago - at 03/26/2023 12:28AM

We are currently investigating this incident. Some customers may experience issues accessing the GUIDEcx web services.

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