Outage in Guidewire

Some Customers May Encounter Issues with Long Running Transactions To Process.

Resolved Minor
April 23, 2024 - Started 13 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Guidewire Support is aware of a degraded performance issue in PolicyCenter that impacts a select number of customers. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Components affected
Guidewire USA Guidewire CANADA
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 04/23/2024 08:15PM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

MONITORING 13 days ago - at 04/23/2024 05:54PM

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

MONITORING 13 days ago - at 04/23/2024 05:19PM

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

IDENTIFIED 13 days ago - at 04/23/2024 04:45PM

Guidewire is actively working to restore service to impacted customers. We will post regular updates on our progress.

IDENTIFIED 13 days ago - at 04/23/2024 04:11PM

Guidewire is actively working to restore service. We will post regular updates on our progress.

IDENTIFIED 13 days ago - at 04/23/2024 03:44PM

Guidewire Support has identified the cause of the degraded performance issue in PolicyCenter and is actively working to restore service. We will post regular updates on our progress.

INVESTIGATING 13 days ago - at 04/23/2024 03:15PM

Guidewire Support is aware of a degraded performance issue in PolicyCenter that impacts a select number of customers. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

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