Outage in Helium

API Outage - Explorer, Apps are behind. Transactions delayed

Resolved Minor
December 24, 2022 - Started over 1 year ago - Lasted about 9 hours
Official incident page

IsDown continuously monitors the Helium status page and multiple sources to provide up-to-date information. Check back with us for the latest Helium uptime status.

Outage Details

All - our API provider has let us know there's currently an API outage so data displayed on explorer, Helium Hotspot App, and Helium Wallet App are behind about 200 blocks. This also affects transactions recently submitted in the last 2 hours. If they have cleared, you're good to go. If they're still pending, please do not resubmit the transaction - they will automatically clear when the API is back up and fully synced. Our provider has rebooted the database and I'll provide another update in an hour or so. Your rewards are not affected - they will just show up when the API is back. Data transfer is not affected. While the main Helium API is still down, you might be able to do what you’re trying to do using community data sources such as: https://hotspotty.net/ https://hntscan.io/ https://www.heliumboard.com/ https://heliumtracker.io/ https://heliumgeek.com/
Components affected
Helium API
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/24/2022 11:35AM

The API is back and fully caught up. Thanks everyone for their patience. Happy Holidays!

INVESTIGATING over 1 year ago - at 12/24/2022 03:51AM

Quick update - the primary database will take 5+ hours to repair in the recovery process. At this point, there will be no new updates until the morning (Pacific time) while we wait for the API to come back and sync to the head of the blockchain.

If you have pending transactions, they will remain pending until the outage is resolved. Please do not resubmit transactions.

INVESTIGATING over 1 year ago - at 12/24/2022 02:28AM

All - our API provider has let us know there's currently an API outage so data displayed on explorer, Helium Hotspot App, and Helium Wallet App are behind about 200 blocks.

This also affects transactions recently submitted in the last 2 hours. If they have cleared, you're good to go. If they're still pending, please do not resubmit the transaction - they will automatically clear when the API is back up and fully synced. Our provider has rebooted the database and I'll provide another update in an hour or so.

Your rewards are not affected - they will just show up when the API is back.

Data transfer is not affected.

While the main Helium API is still down, you might be able to do what you’re trying to do using community data sources such as:
https://hotspotty.net/
https://hntscan.io/
https://www.heliumboard.com/
https://heliumtracker.io/
https://heliumgeek.com/

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