Is Helium Down?

Helium Status is Minor Outage

Started about 1 month ago
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Helium Outages

0 Outages in the last 7 days
1 Outages in the last 30 days
29 Days since last incident

Minor Incident Lowered Proof-of-Coverage Rate and Rewards

The core team is continuing to debug the root cause of lowered Proof-of-Coverage receipts (and consequently lowered rewards). We may have a lead and will update community as soon as it's confirmed and we have a fix. Also note that if you have altered your sys.config file on your Hotspot, you may have inadvertently broke your Hotspot's ability to participate in Proof-of-Coverage. Please check with your Hotspot Maker on what the correct configuration settings should be. If you have no idea what sys.config means, no action required - the likely cause of low rewards is what the devs are working on.

about 1 month ago

Resolved Minor Explorer and App Data Unavailable

The service that provides blockchain data to Explorer and App is unavailable at the moment. The service provider has already started rebooting services so it can be brought back up. During this time: 1. submitting transactions will be unavailable in the Helium Hotspot App and Helium Wallet App. * transactions include Add Hotspot, Assert Location, Payments, Burns, and Transfer Hotspots 2. information displayed in the Hotspot App, Wallet App, and Explorer will be unavailable. The Blockchain and Network are not affected. Mining Rewards, device packet transfer, are not affected.

28 days ago

Resolved Major Chain Halt @ 1368539

There is a big block that the core devs and validator operators are keeping an eye on. We did just issue a chain variable during the last epoch so it could be related to that but we will keep the community updated as we have more information Nothing actionable at this time for Hotspot owners or other network participants. We will provide updates as they come.

about 1 month ago

Resolved Minor Long Election Block @ 1367289

The core developers are investigating what looks like a large election block @ 1367289. Validators operators currently in the Consensus Group, please join us on Discord. We will provide updates as we learn more but our current evaluation of the situation is that a large block was produced and is now being absorbed.

about 1 month ago

Resolved Minor Lowered Proof-of-Coverage Rate and Rewards

Overnight, the core team saw more PoC failures, lowered rewards, and stuck Validators (owned by validator operators that did not upgrade). What we're seeing is that when a Hotspot connects to a Validator that gets stuck, the Hotspot's proof-of-coverage receipts is rejected by the stalled Validator, and the Hotspot never tries to reconnect to another. Hotspot PoC -> Old Validator > Old Validator does not process the PoC -> Hotspot does not get rewarded. We are looking to fix this in 3 ways: 1) Identify Validators who have not upgraded and tell them to ASAP. We may consider other methods of removing them from participating in Proof-of-coverage. 2) Add logic to Hotspots (will require a software update, update to come) to reconnect to a different Validator. @hotspot-maker be prepared to issue a software update today. 3) Ensure snapshots are available No action is required for Hotspot owners. This is all hands on deck for the core team and our highest priority. We will be updatin...

about 1 month ago

Helium Components Status

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