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Stats

0 incidents in the last 7 days

2 incidents in the last 30 days

Automatic Checks

Last check: 4 minutes ago

Last known issue: 17 days ago

Latest Incidents

Last 30 days

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Resolved Blockchain outage

A change in the blockchain-core APIs for validators has triggered a bug in some miner code that was not updated and has caused a chain halt. A fix has been identified and will be deployed shortly.

Resolved API Outage

We are aware of an API outage due to too many requests. The team is currently investigating. At this time, services using the API may see slow or no responses, including explorer.helium.com, the Helium App, and other community projects. The Blockchain, mining, and data transfer are not affected.

Resolved Long Election Cycle

The team has been managing a long election cycle in the Consensus Group. Although blocks are being produced, transactions are flowing and PoC/Data Transfer is completing, we haven't seen a successful election and rewards being issued for the last 10 hours. We are evaluating our options and plan to have a solution this evening.

about 1 month ago Official incident report

Resolved Block production halted

The team is currently investigating an issue where the Consensus Group is not producing blocks. We will provide an update as we are able to troubleshoot the problem.

about 1 month ago Official incident report

Resolved Activity Endpoint Incident

The API endpoint /activity is experiencing an outage at the moment. This means any Hotspot's /activity table will not load on Explorer or the App. Mining Rewards are not affected.

Resolved Console getting stuck at certain block heights

We are experiencing a Console issue related to the core blockchain. The Console backend (Router) becomes “stuck” at a certain block height. This impacts data transfer including device joins. However, the team has been able to address the issue with hotfixes to minimize the impact. Open source users, (those hosting their own version of Console) need to manually load a new snapshot with a new block. The team is investigating the root cause. We’re sorry for any inconvenience.

Resolved API/ETL Outage: Stuck on block 795380

The team has identified an issue with the API where it is stuck on block number 795380. Services using the API, including Explorer and App may not see transactions past the stuck block. This means payment, transfers, adds, and asserts will not appear.

Resolved Block production and Consensus Group stall

Block production and consensus group elections are currently stalled. The team is actively investigating. During this time, payments, transfers, adds, asserts, and mining rewards payouts will be delayed.

Resolved API Degraded

API is experiencing intermittent outage. Helium App and Explorer may not be functional at this time. Blockchain is operation and mining is not affected. Ability to Add Hotspot, Assert Location, Send Payments, or Transfer Hotspot will be affected.

Resolved API Service Degraded

We are currently investigating an API issue. Access and services using the API including explorer.helium.com and the Helium App are affected.

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