Latest Helium API Official Outages
We continuously monitor the official Helium API status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Helium API outages.
Minor Resolved · 6 months ago · lasted about 9 hours
API Outage - Explorer, Apps are behind. Transactions delayed
All - our API provider has let us know there's currently an API outage so data displayed on explorer, Helium Hotspot App, and Helium Wallet App are behind about 200 blocks. This also affects transactions recently submitted in the last 2 hours. If they have cleared, you're good to go. If they're still pending, please do not resubmit the transaction - they will automatically clear when the API is back up and fully synced. Our provider has rebooted the database and I'll provide another update in an hour or so. Your rewards are not affected - they will just show up when the API is back. Data transfer is not affected. While the main Helium API is still down, you might be able to do what you’re trying to do using community data sources such as: https://hotspotty.net/ https://hntscan.io/ https://www.heliumboard.com/ https://heliumtracker.io/ https://heliumgeek.com/
Minor Resolved · 7 months ago · lasted about 4 hours
API Temporarily Halted - Chain Moving Normally
The public Helium API is currently not showing block and transaction data after block 1621471 due to a missing ETL patch for a new transaction type. The chain is still performing other activity normally and is not affected. Funds are safe and activity like Proof of Coverage and Data Transfers continue normally. The API, however, is behind the chain so apps that onboard and move Hotspots, transfer HNT and MOBILE through the API, etc. will be degraded until the API is able to process blocks again. Please do not resubmit transactions until patches are applied on public ETL and API instances. More information on these patches are being shared on Discord and will be published shortly.
Major Resolved · 7 months ago · lasted about 8 hours
Validators with a corrupted region cache are preventing block production. The core team is working with operators to fix affected validators to resume block production. Sorry for the inconvenience and thanks for your patience. At this time, all transactions on chain will be unconfirmed until Validators begin producing blocks again. Funds are safe but activity like Proof of Coverage, Hotspot onboarding and movement, Token Transfers, etc. are unavailable. Data Transfer is not affected.
Major Resolved · 7 months ago · lasted 1 day
Helium API Service Scheduled Maintenance Continues
The Helium API Service is still offline due to unforeseen issues during the maintenance window. The team is working through a resolution and will update time of resolution as soon as possible. During this time: ▫️Submitting transactions will be unavailable in the Helium Hotspot App and Helium Wallet App. (Transactions include Add Hotspot, Assert Location, Payments, Burns, and Transfer Hotspots) ▫️ Information displayed in the Hotspot App, Wallet App, and Explorer will be unavailable, out-of-date, or delayed. ▫️ Mining, Rewards, and data transfer are not affected, but their transactions will be delayed until the maintenance is over. While the main Helium API is still down, you might be able to do what you’re trying to do using community data sources such as: https://hotspotty.net/ https://hntscan.io/ https://www.heliumboard.com/ https://heliumtracker.io/ https://heliumgeek.com/ Give some of these tools developed by the Helium community a spin!
Major Resolved · 7 months ago · lasted about 8 hours
The core developers and validator operators have noticed a chain halt at block 1,589,496. We are investigating the root cause. At this time, all transactions on chain will be unconfirmed until Validators begin producing blocks again. Funds are safe but activity like Proof of Coverage, Hotspot onboarding and movement, Token Transfers, etc. are unavailable. Data Transfer is not affected. At this time, all transactions on chain will be unconfirmed until Validators begin producing blocks again. Funds are safe but activity like Proof of Coverage, Hotspot onboarding and movement, Token Transfers, etc. are unavailable. Data Transfer is not affected.
Major Resolved · 8 months ago · lasted about 1 hour
The core team is investigating the chain halt that occurred at block height 1,575,955. The network appears to have hit the same issue that was cleared earlier and most likely the root cause of the initial outage. The core team and Validator operators in the community are working together to resolve this issue. Hotspots will not be participating in Proof of Coverage until block production resumes. All funds are safe, but pending transactions will be delayed until we can resolve this halt. Pending Transactions include adding a Hotspot, changing a Hotspot Location, transferring a Hotspot, payments, and token burns. At this time, data transfer is not affected by the chain halt.
Minor Resolved · 10 months ago · lasted 2 minutes
The ETL that feeds data to the Helium Public API is behind by about 130 blocks. This issue has been fixed but it will take a bit of time to be fully caught up to the blockchain.
Major Resolved · 10 months ago · lasted about 10 hours
The core team is investigating the chain halt that occurred at block height 1469951 as a result of activating the latest chain variable. All funds are safe, but pending transactions will be delayed until we can resolve this halt. Rewards will be delayed until the chain can move forward. Pending Transactions include: - Add Hotspot - Assert Location - Transfer Hotspot - Payment Transactions - Burn Transactions
Helium API problems reported by users
User-reported problems for Helium API in the last 12 hours. It's a collection of user reports from different sources.
Helium Alternatives
Need support? Try here
What is Helium?
Powered by the Helium Blockchain, The People’s Network represents a paradigm shift for decentralized wireless infrastructure.
Frequently Asked Questions
- Is Helium API down right now? What is Helium current status?
- Helium seems to be up and running. We've updated the status 3 minutes ago.
- Was Helium API down today?
- Helium is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Helium, but the status is OK. What's going on?
-
There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Helium and need support?
-
- Reach out to their Twitter account.
- Find their support at their official website.
- Find their support contact at their official status page.
- How can I monitor Helium outages?
-
- Subscribe (if possible) to updates on the official status page
- Create an account in IsDown. Start monitoring Helium and get alerts in real-time when Helium has outages.
- Why use IsDown instead of Helium status page?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled. Check more details in here.
- What happens when I create an IsDown account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Can't find a service/integration?
- Just contact us, and we'll add it ASAP.