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1 incidents in the last 7 days
11 incidents in the last 30 days
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Last check: 1 minute ago
Last known issue: 1 day ago
Latest Incidents
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Resolved ADA Deposits/Withdrawals Delayed
Crypto.com is supporting the Cardano Upgrade (Mary Hard Fork), which will take place on Mar. 1, 2021. To ensure the safety of users’ funds during and after the upgrade, we will suspend ADA deposits and withdrawals in the Crypto.com App and Exchange from 1 March 2021,15:59:00 UTC. We will closely monitor the situation and resume ADA deposits and withdrawals once the network stabilises on or after 1 March 2021. Please note that the ADA trading will not be affected during this time.
Resolved App Slowdowns and Exchange Login Issues
We are aware of users experiencing slowdowns with the app, as well as Exchange logins. Our team is working on urgently resolving this. Thank you for your patience.
Resolved App Slowdowns and Exchange Login Issues
We are aware of users experiencing slowdowns with the app, as well as Exchange logins. Our team is working on urgently resolving this. Thank you for your patience.
Resolved App Slowness and Exchange Login Issues
We are investigating and working on resolving this as soon as possible.
Resolved 3DS passcode SMS Delivery Issues
We are aware of 3DS passcode SMS delivery issues affecting customers serviced by A1 Bulgaria mobile carrier. We are working to resolve this. Thank you for your patience.
Resolved ATOM Deposits/Withdrawals Suspend
Crypto.com is supporting the Cosmos Hub Upgrade (https://github.com/cosmos/gaia/blob/main/docs/migration/cosmoshub-3.md), which will take place on 18 February 2021 06:00:00 UTC. To ensure the safety of users’ funds during and after the upgrade, we will suspend ATOM deposits and withdrawals in the Crypto.com App and Exchange from 18 February 2021, 05:00 UTC. We will closely monitor the situation and resume ATOM deposits and withdrawals once the Cosmos network stabilises on or after 18 February 2021. Please note that the ATOM trading will not be affected during this time.
Resolved App Slowness and Exchange Login Issues
We are investigating and working on resolving this as soon as possible.
Resolved 3DS passcode SMS Delayed
We are aware of SMS delays affecting delivery of 3DS passcodes. We are working with our partners to resolve this. Thank you for your patience.
Resolved Crypto Deposits Delayed
Most crypto deposits are delayed. We are currently investigating this issue. BTC, ETH, ERC20 tokens deposits are not impacted.
Resolved ZIL Deposits/Withdrawals Delayed
ZIL deposits/withdrawals are delayed due to Zilliqa network issue. We are waiting on Zilliqa project team for resolutions. ----announcement on Zilliqa telegram channel---- Dear all, We observed the Zilliqa network is not progressing as of UTC 03:10 hrs 3 Feb 21. We will be conducting a full network recovery. The network is unable to process any transaction during the period of recovery. We will inform everyone once the issue is resolved. Thanks for your patience and understanding. Thanks, Zilliqa Team
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