Crypto.com experienced a 54-minute incident where USD ACH Instant Deposits were delayed, preventing funds from being credited to customer accounts in a timely manner. Affected services included the USD Fiat Wallet and ACH-funded positions for Up/Down, Sports Predictions, and Equities, while other payment methods and withdrawals remained unaffected. No funds were lost, and the incident was fully resolved with all pending deposits credited upon restoration.
This incident has been resolved.
We are currently investigating an issue affecting USD ACH Instant Deposits. Customers may experience delays in their instant deposit being credited to their Crypto.com account. This may affect:
- USD Fiat Wallet ACH Instant Deposit
- USD funding via ACH Instant Deposit for Up/Down, Sports Predictions, and Equities positions
Please be assured:
- No funds will be lost — if an ACH Instant Deposit attempt is delayed, the corresponding amount will be credited to your account once the issue is resolved.
- All other payment methods (card, crypto deposits, wire transfer) and withdrawals are functioning normally.
Our team is working urgently to resolve this and is coordinating with our payment partner.
Thank you for your patience, and we apologise for any inconvenience caused.
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