Outage in Helpshift

Issue with Web-hooks

Resolved Minor

April 01, 2022 - Started about 2 years ago - Lasted 42 minutes
Official incident page

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Outage Details

We are currently investigating this issue.

Components affected

Helpshift Webhooks

Latest Updates ( sorted recent to last )

MONITORING about 2 years ago - at 04/01/2022 08:28AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 04/01/2022 07:45AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 04/01/2022 07:44AM

We are currently investigating this issue.

Latest Helpshift outages

Dashboard and Bots performance degraded - about 1 month ago

Database degradation issue - about 1 month ago

Issue with Webhooks (China region) - about 1 month ago

Issue with Time based automation (China region) - about 1 month ago

Webchat is down (in-app) - about 2 months ago

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