Outage in Helpshift

Issue with Time based automation (China region)

Resolved Minor
March 13, 2024 - Started about 2 months ago - Lasted 31 minutes
Official incident page

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Outage Details

We’re experiencing a service outage with time based automation. Our team is currently working to restore the service. We apologize for any inconvenience. This will have impact only for China region.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/13/2024 12:39PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 03/13/2024 12:18PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 03/13/2024 12:08PM

We’re experiencing a service outage with time based automation. Our team is currently working to restore the service. We apologize for any inconvenience. This will have impact only for China region.

Latest Helpshift outages

Partial Outage - 4 days ago
Partial Outage - 6 days ago
Database degradation issue - about 2 months ago
Issue with Webhooks (China region) - about 2 months ago

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