Outage in Helpshift

Helpshift API service outage

Resolved Major
October 04, 2023 - Started 7 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We're experiencing a service outage with our REST APIs. Our team is currently working to restore the service. We apologize for any inconvenience. Your external scripts that use Helpshift's REST APIs may be affected. Kindly expect our next update in 30 mins.
Components affected
Helpshift APIs
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/04/2023 09:51AM

We are pleased to inform you that our technical team has successfully implemented the necessary fixes, and our API services are now up and running smoothly.
Once again, thank you for your patience and understanding during this time. We apologize for any inconvenience this disruption may have caused.

If you have any immediate concerns or questions, please contact our customer support team at support@helpshift.com.

MONITORING 7 months ago - at 10/04/2023 09:06AM

We have implemented the fix to this issue. Our API services are back to normal. We are monitoring the fix.

INVESTIGATING 7 months ago - at 10/04/2023 08:28AM

Currently, the team is working on scaling up the application cluster to mitigate the issue. Please note that we are working on this issue with the highest priority, and we are sure, we will soon be able to resolve this issue.

We apologize for any inconvenience and will post another update as soon as we learn more.

INVESTIGATING 7 months ago - at 10/04/2023 07:55AM

We're experiencing a service outage with our REST APIs. Our team is currently working to restore the service. We apologize for any inconvenience. Your external scripts that use Helpshift's REST APIs may be affected.

Kindly expect our next update in 30 mins.

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