Outage in Heroku

DNS Resolution Issues Impacting New Apps

Resolved Minor
January 12, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our upstream service provider has confirmed the issue and investigating from their end. The issues are identified to be intermittent and we're awaiting a resolution from them.

Components affected
Heroku Apps

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Latest Updates ( sorted recent to last )
UPDATE almost 3 years ago - at 01/12/2023 11:41AM

Our upstream service provider has confirmed the issue and investigating from their end. The issues are identified to be intermittent and we're awaiting a resolution from them.

UPDATE almost 3 years ago - at 01/12/2023 11:18AM

Engineers are continuing to investigate and are working with our upstream service provider to identify a resolution path. The service provider informed us that they are aware of the issue, and actively working on it.

We'll provide the next update within next 60 minutes, or as soon as one is available.

ISSUE almost 3 years ago - at 01/12/2023 10:23AM

Engineers have identified DNS resolution issues for newly created apps on Heroku and are currently investigating the root cause.

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