Outage in Heroku

Inability to connect to Heroku Postgres on Basic plans

Resolved Major

February 01, 2023 - Started about 3 years ago - Lasted about 5 hours
Official incident page

Incident Report

All affected Heroku Postgres Basic plan databases are now operational. As a reminder this issue does not affect databases running in Private Spaces. We are currently in a monitoring state.

Components affected

Heroku Data

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Latest Updates ( sorted recent to last )

MONITORING about 3 years ago - at 02/01/2023 05:14AM

All affected Heroku Postgres Basic plan databases are now operational. As a reminder this issue does not affect databases running in Private Spaces. We are currently in a monitoring state.

UPDATE about 3 years ago - at 02/01/2023 04:39AM

Our engineers are still working on recovering the service. This issue is specific to one database server, and only a small percentage of Multi-tenant Basic plan databases which are on that host are affected. We will keep you posted as we have more updates.

UPDATE about 3 years ago - at 02/01/2023 03:34AM

Our Engineers are still working to resolve the issue. We will keep you posted as we have more details.

UPDATE about 3 years ago - at 02/01/2023 02:25AM

Our Engineers are continuing to work to bring the affected databases back online. We have no further details to report at this time. We will keep you posted as we have more details.

ISSUE about 3 years ago - at 02/01/2023 01:00AM

Our engineering team is actively investigating the outage impacting customers using our Basic plans for Heroku Postgres. Customers running Heroku Postgres within Private Spaces are not impacted. If you are effected by this issue you will see connection failures to your database that look like this “FATAL: the database system is starting up”.

We are working to actively restore the service as quickly as possible. We appreciate your patience.

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