Outage in Hologram

Cellular connectivity interruption on some SIM cards

Resolved Major
September 19, 2023 - Started about 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We are seeing an issue preventing some SIM cards with the 8935* prefix from being able to attach to the network and pass data. We have escalated this to upstream carrier partners and they are actively investigating.
Components affected
Hologram Cellular Network Hologram SMS

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/19/2023 10:01PM

This incident has been resolved.

MONITORING about 2 years ago - at 09/19/2023 09:11PM

We are seeing traffic properly being rerouted away from the broken link and succeeding, and close to normal levels. We will continue monitoring this new route with our partners.

IDENTIFIED about 2 years ago - at 09/19/2023 08:03PM

After reviewing different approaches with our upstream partners, they have started routing traffic via a different link. We don't have an ETA yet to full resolution but we are seeing some 4G registrations succeed.

IDENTIFIED about 2 years ago - at 09/19/2023 05:29PM

Our upstream partners have traced the incident to a cut MedNautilus fiber cable and are working to reroute traffic

INVESTIGATING about 2 years ago - at 09/19/2023 04:36PM

We are seeing an issue preventing some SIM cards with the 8935* prefix from being able to attach to the network and pass data. We have escalated this to upstream carrier partners and they are actively investigating.

Latest Hologram outages

Incident: G2 Profile (89357*) Connectivity Disruption - 1 day ago
Intermittent data sessions on G2 (89357*) - 11 days ago
Partial Outage - Global-1 SIMs/profiles (ICCID prefix 89445*) - 11 days ago
Connectivity issues on G3 SIMs/profiles (89464*) - 18 days ago
Reporting delayed - about 1 month ago

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