Outage in Hologram
Delayed SIM State Changes on Global-1 Profiles (ICCID prefix 894450)
Resolved MinorIncident Report
We are currently experiencing a backlog causing delays in SIM state changes for Global-1 profiles. Customers may experience longer than expected processing times when activating, deactivating, or pausing SIMs. We are unable to provide an estimated resolution time at this point, but we are actively working to clear the backlog.
Cellular network connectivity and other API services are unaffected.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/03/2026 04:23PM
This incident has been resolved.
INVESTIGATING
4 days ago - at 06/02/2026 09:23PM
We are currently experiencing a backlog causing delays in SIM state changes for Global-1 profiles. Customers may experience longer than expected processing times when activating, deactivating, or pausing SIMs. We are unable to provide an estimated resolution time at this point, but we are actively working to clear the backlog.
Cellular network connectivity and other API services are unaffected.
Latest Hologram outages
Partial Data Outage on Global-3 SIMs affecting 4G Services (8946* Prefix) - about 1 month ago
Delayed reporting on US2 profiles (ICCID prefix 89148) - about 1 month ago
API maintenance extended. - about 2 months ago
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