Outage in HTML/CSS to Image API

Webp images are currently returning a 502 error on render

Resolved Minor

November 10, 2020 - Started over 3 years ago - Lasted over 1 year
Official incident page

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Outage Details

We are currently investigating this issue. Images in webp format are returning a 502. All other formats are working correctly.

Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 11/11/2020 03:27AM

This incident has been resolved.

IDENTIFIED over 3 years ago - at 11/11/2020 02:31AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 3 years ago - at 11/10/2020 11:36PM

We are currently investigating this issue. Images in webp format are returning a 502. All other formats are working correctly.

Latest HTML/CSS to Image API outages

API timeout errors - about 1 month ago

Image creation and rendering errors - 6 months ago

Blank images - over 1 year ago

Website is currently unavailable - about 2 years ago

The website dashboard was returning 500 errors for some users. We've fixed the issue. - over 3 years ago

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