Outage in iAdvize (HA)
Bots are currently not answering
Resolved Major
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Outage Details
Components affected
iAdvize (HA) BotLatest Updates ( sorted recent to last )
The service has been restored and the bots are operational again. We are continuing our analysis and monitoring the activity.
We have decided to cut off all bot engagement until we find the source of the problem. Therefore, if you have prequalifying bots, the notification is not being displayed anymore. Your visitors cannot initiate new conversations with bot.
No impact on conversations with agents only.
Our bot service stopped working at around 8:10 am (UTC+2). As a consequence, the bots are currently not answering. We are trying to restart the service.
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