Outage in iAdvize (HA)
Bots are currently not answering
Resolved Major
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Outage Details
Our bot service stopped working at around 8:10 am (UTC+2). As a consequence, the bots are currently not answering. We are trying to restart the service.
Components affected
iAdvize (HA) BotLatest Updates ( sorted recent to last )
MONITORING
over 2 years ago - at 09/28/2022 07:37AM
The service has been restored and the bots are operational again. We are continuing our analysis and monitoring the activity.
INVESTIGATING
over 2 years ago - at 09/28/2022 07:09AM
We have decided to cut off all bot engagement until we find the source of the problem. Therefore, if you have prequalifying bots, the notification is not being displayed anymore. Your visitors cannot initiate new conversations with bot.
No impact on conversations with agents only.
INVESTIGATING
over 2 years ago - at 09/28/2022 06:39AM
Our bot service stopped working at around 8:10 am (UTC+2). As a consequence, the bots are currently not answering. We are trying to restart the service.
Latest iAdvize (HA) outages
P2 - stats indexing problem - 13 days ago
P1 - Copilots are not responding - 22 days ago
(P2) The video channel is out of order - about 1 month ago
(P2) Latency in Copilot's response time - 4 months ago
P1 - Perturbations in engagement and conversation creation - 4 months ago
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