Outage in iAdvize (HA)
P1 - Copilots are not responding
Resolved Major
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Outage Details
We are having a production issue right now, the bots are not able to reply to visitors, we are currently investigating the cause
Components affected
iAdvize (HA) BotLatest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/22/2025 09:04AM
This incident has been resolved.
MONITORING
3 days ago - at 05/22/2025 08:41AM
We found the root cause of the issue.
Yet, a fix is live. All is working normally.
We keep monitoring the production.
INVESTIGATING
3 days ago - at 05/22/2025 08:30AM
We are having a production issue right now, the bots are not able to reply to visitors, we are currently investigating the cause
Latest iAdvize (HA) outages
(P2) The video channel is out of order - 19 days ago
(P2) Latency in Copilot's response time - 3 months ago
P1 - Perturbations in engagement and conversation creation - 4 months ago
Impossibility for visitors to start conversations - 5 months ago
(P1) - Disturbances on the platform - 6 months ago
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