Outage in iAdvize (HA)

P1 - Copilots are not responding

Resolved Major
May 22, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are having a production issue right now, the bots are not able to reply to visitors, we are currently investigating the cause
Components affected
iAdvize (HA) Bot

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/22/2025 09:04AM

This incident has been resolved.

MONITORING 6 months ago - at 05/22/2025 08:41AM

We found the root cause of the issue.
Yet, a fix is live. All is working normally.
We keep monitoring the production.

INVESTIGATING 6 months ago - at 05/22/2025 08:30AM

We are having a production issue right now, the bots are not able to reply to visitors, we are currently investigating the cause

Latest iAdvize (HA) outages

P1 - Ongoing disruption on Copilot feature and Knowledges ingestion - 28 days ago
P1 - Disturbances on conversation flow from social channels - about 1 month ago
(P1) Conversation creation instabilities - about 2 months ago
(P1) General instabilities - about 2 months ago
P1 - Notification not showing on websites - 4 months ago

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