Outage in ibbu

P1 - Difficulty to load the desk

Resolved Major
August 11, 2023 - Started 9 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We're seeing instability when it comes to connecting to the desk. The problem is probably random and does not affect all users. We are currently investigating.
Components affected
ibbu Login
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/11/2023 01:39PM

This incident has been resolved.

MONITORING 9 months ago - at 08/11/2023 08:46AM

A fix has just been implemented and we confirm that the problem has been resolved.
We invite affected users to refresh their browser to reload the desk correctly.

We are monitoring activity.

IDENTIFIED 9 months ago - at 08/11/2023 08:14AM

We have identified the source of the problem and a patch is currently being deployed.

INVESTIGATING 9 months ago - at 08/11/2023 08:05AM

We're seeing instability when it comes to connecting to the desk.
The problem is probably random and does not affect all users.
We are currently investigating.

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