Outage in IllumiDesk

Server Launch Errors

Resolved Minor
October 23, 2019 - Started over 4 years ago - Lasted over 2 years
Official incident page

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Outage Details

We are receiving reports of intermittent server errors for some Notebook clusters. We have identified the cause of the issue and are updating the configs for some services to resolve these incidents.
Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 10/23/2019 08:56PM

We have resolved the issue by adding more capacity to the multi-tenant production cluster. Our operations team has also updated the auto-scaling alarm rules to make sure our auto-scaling groups automatically scale-out with updated usage metrics. Thanks.

IDENTIFIED over 4 years ago - at 10/23/2019 08:16PM

We are receiving reports of intermittent server errors for some Notebook clusters. We have identified the cause of the issue and are updating the configs for some services to resolve these incidents.

Latest IllumiDesk outages

LTI 1.3 launch errors - over 2 years ago
Delayed grader response times - almost 3 years ago
Stack deployment errors - about 3 years ago

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