Is IllumiDesk Down? IllumiDesk status is operational

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Stats for IllumiDesk official incidents in the last 30 days

Number of Incidents

0 outages

Since last incident

778 days

Users reports for IllumiDesk in the last 12 hours

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Stay on top of IllumiDesk's current and past outages

IllumiDesk outages in the last 30 days per day

Minor · about 2 years ago · lasted 7 months

LTI 1.3 launch errors

The load balancer that connects the authentication services is no longer responding as expected and is affecting login initiation flows from various Learning Management Systems. We have identified the root cause of the issue and are currently implementing an update. Thank you for your patience.

Minor · over 2 years ago · lasted 10 months

Delayed grader response times

The shared grader notebooks are experiencing delayed response times for assignment queries. Engineering is tuning the database and will provide an update as soon as the queries are normalized.

Minor · over 2 years ago · lasted 11 months

Stack deployment errors

We have identified an issue when customers deploy new Stacks. This issue is occurring due to rate limits with our DockerHub registry when pulling images anonymously. Our team is currently updating the service to pull images only when not present in the node instance and will authenticate to the account to increase the number of available pulls per period.

Minor · over 2 years ago · lasted 12 months

Partial outage with Virgnia region cluster

One of the three-node instances in the Virginia region (us-east-1) failed to respond. This led to some pods stuck in the terminating state. We are pruning these pods stuck in the terminating state and are updating the node cluster to have all instances reflect the ready state.

Minor · over 2 years ago · lasted about 1 year

Intermittent end-user access errors

Some of the node instances in the production cluster are not responding correctly. The IllumiDesk team is currently recycling the instances within the node group. Access should be restored within the next hour.

Minor · almost 4 years ago · lasted over 2 years

Server Launch Errors

We are receiving reports of intermittent server errors for some Notebook clusters. We have identified the cause of the issue and are updating the configs for some services to resolve these incidents.

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Frequently Asked Questions

Is IllumiDesk down right now? What is IllumiDesk current status?
IllumiDesk seems to be up and running. We've updated the status 9 months ago.
Was IllumiDesk down today?
IllumiDesk is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with IllumiDesk, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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