Minor · about 2 years ago · lasted 7 months
The load balancer that connects the authentication services is no longer responding as expected and is affecting login initiation flows from various Learning Management Systems. We have identified the root cause of the issue and are currently implementing an update. Thank you for your patience.
Minor · over 2 years ago · lasted 10 months
The shared grader notebooks are experiencing delayed response times for assignment queries. Engineering is tuning the database and will provide an update as soon as the queries are normalized.
Minor · over 2 years ago · lasted 11 months
We have identified an issue when customers deploy new Stacks. This issue is occurring due to rate limits with our DockerHub registry when pulling images anonymously. Our team is currently updating the service to pull images only when not present in the node instance and will authenticate to the docker.io/illumidesk account to increase the number of available pulls per period.
Minor · over 2 years ago · lasted 12 months
One of the three-node instances in the Virginia region (us-east-1) failed to respond. This led to some pods stuck in the terminating state. We are pruning these pods stuck in the terminating state and are updating the node cluster to have all instances reflect the ready state.
Minor · over 2 years ago · lasted about 1 year
Some of the node instances in the production cluster are not responding correctly. The IllumiDesk team is currently recycling the instances within the node group. Access should be restored within the next hour.
Minor · almost 4 years ago · lasted over 2 years
We are receiving reports of intermittent server errors for some Notebook clusters. We have identified the cause of the issue and are updating the configs for some services to resolve these incidents.
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