Is IllumiDesk Down?
IllumiDesk Status is Operational
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Check the stats and details of the latest IllumiDesk outages and issues
Resolved Minor LTI 1.3 launch errors
The load balancer that connects the authentication services is no longer responding as expected and is affecting login initiation flows from various Learning Management Systems. We have identified the root cause of the issue and are currently implementing an update. Thank you for your patience.
Resolved Minor Delayed grader response times
The shared grader notebooks are experiencing delayed response times for assignment queries. Engineering is tuning the database and will provide an update as soon as the queries are normalized.
Resolved Minor Stack deployment errors
We have identified an issue when customers deploy new Stacks. This issue is occurring due to rate limits with our DockerHub registry when pulling images anonymously. Our team is currently updating the service to pull images only when not present in the node instance and will authenticate to the docker.io/illumidesk account to increase the number of available pulls per period.
Resolved Minor Partial outage with Virgnia region cluster
One of the three-node instances in the Virginia region (us-east-1) failed to respond. This led to some pods stuck in the terminating state. We are pruning these pods stuck in the terminating state and are updating the node cluster to have all instances reflect the ready state.
Resolved Minor Intermittent end-user access errors
Some of the node instances in the production cluster are not responding correctly. The IllumiDesk team is currently recycling the instances within the node group. Access should be restored within the next hour.
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Frequently Asked Questions
- Is IllumiDesk down today?
- IllumiDesk seems to be up and running. We've updated the status 5 minutes ago.
- I'm having issues with IllumiDesk, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when IllumiDesk is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when IllumiDesk has issues.
- Why use IsDown?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Can't find a service/integration?
- Just contact us, and we'll add it ASAP.
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