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IllumiDesk Latest Stats, Incidents, and Reports

0
Incidents in the last 7 days
0
Incidents in the last 30 days
Reports in the last 12 hours
1200
days since last incident

Resolved Minor LTI 1.3 launch errors

The load balancer that connects the authentication services is no longer responding as expected and is affecting login initiation flows from various Learning Management Systems. We have identified the root cause of the issue and are currently implementing an update. Thank you for your patience.

9 months ago

Resolved Minor Delayed grader response times

The shared grader notebooks are experiencing delayed response times for assignment queries. Engineering is tuning the database and will provide an update as soon as the queries are normalized.

12 months ago

Resolved Minor Stack deployment errors

We have identified an issue when customers deploy new Stacks. This issue is occurring due to rate limits with our DockerHub registry when pulling images anonymously. Our team is currently updating the service to pull images only when not present in the node instance and will authenticate to the docker.io/illumidesk account to increase the number of available pulls per period.

about 1 year ago

Resolved Minor Partial outage with Virgnia region cluster

One of the three-node instances in the Virginia region (us-east-1) failed to respond. This led to some pods stuck in the terminating state. We are pruning these pods stuck in the terminating state and are updating the node cluster to have all instances reflect the ready state.

about 1 year ago

Resolved Minor Intermittent end-user access errors

Some of the node instances in the production cluster are not responding correctly. The IllumiDesk team is currently recycling the instances within the node group. Access should be restored within the next hour.

about 1 year ago

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Frequently Asked Questions

Is IllumiDesk down today?
IllumiDesk seems to be up and running. We've updated the status 6 minutes ago.
I'm having issues with IllumiDesk, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when IllumiDesk is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when IllumiDesk has issues.
Why use IsDown?
We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
We are missing some important service?
Contact us, and we'll add it ASAP.

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