Is IllumiDesk Down?

IllumiDesk status is operational

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Users are not reporting problems in IllumiDesk

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IllumiDesk problems reported by users

This chart provides user-reported problems for IllumiDesk in the last 12 hours. It's a collection of user reports from different sources.

Latest IllumiDesk Outages

We continuously monitor the official IllumiDesk status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last IllumiDesk outages and possible affected you.

0 Outages in the last 7 days
0 Outages in the last 30 days
532 Days since last incident

Minor Resolved · over 1 year ago · lasted 7 months

LTI 1.3 launch errors

The load balancer that connects the authentication services is no longer responding as expected and is affecting login initiation flows from various Learning Management Systems. We have identified the root cause of the issue and are currently implementing an update. Thank you for your patience.

Minor Resolved · over 1 year ago · lasted 10 months

Delayed grader response times

The shared grader notebooks are experiencing delayed response times for assignment queries. Engineering is tuning the database and will provide an update as soon as the queries are normalized.

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Minor Resolved · almost 2 years ago · lasted 11 months

Stack deployment errors

We have identified an issue when customers deploy new Stacks. This issue is occurring due to rate limits with our DockerHub registry when pulling images anonymously. Our team is currently updating the service to pull images only when not present in the node instance and will authenticate to the docker.io/illumidesk account to increase the number of available pulls per period.

Minor Resolved · almost 2 years ago · lasted 12 months

Partial outage with Virgnia region cluster

One of the three-node instances in the Virginia region (us-east-1) failed to respond. This led to some pods stuck in the terminating state. We are pruning these pods stuck in the terminating state and are updating the node cluster to have all instances reflect the ready state.

Minor Resolved · almost 2 years ago · lasted about 1 year

Intermittent end-user access errors

Some of the node instances in the production cluster are not responding correctly. The IllumiDesk team is currently recycling the instances within the node group. Access should be restored within the next hour.

Minor Resolved · over 3 years ago · lasted over 2 years

Server Launch Errors

We are receiving reports of intermittent server errors for some Notebook clusters. We have identified the cause of the issue and are updating the configs for some services to resolve these incidents.

Minor Resolved · over 3 years ago · lasted over 2 years

Assignment creation errors

We have identified some errors when creating new Assignments within Canvas using the LTI 1.1 integration option. We are investigating the root cause and will attempt to adjust the configuration or deploy a hotfix as soon as possible. All previously defined Assignments are working normally.

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Frequently Asked Questions

Is IllumiDesk down right now? What is IllumiDesk current status?
IllumiDesk seems to be up and running. We've updated the status about 1 month ago.
Was IllumiDesk down today?
IllumiDesk is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with IllumiDesk, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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