Outage in Inspera

Users being logged out (401 error)

Resolved Minor
December 20, 2022 - Started over 2 years ago - Lasted 10 days
Official incident page

Need to monitor Inspera outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Inspera, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue were some users are reporting being logged out with 401 error.
Components affected
Inspera Assessment - Student Inspera Assessment - Admin
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 12/30/2022 09:48AM

The hotfix that was deployed last week has solved the problem. We have been monitoring the traffic, and see that the fix is preventing incorrect invalidations.

MONITORING over 2 years ago - at 12/22/2022 10:47AM

We have been monitoring the issue after the hotfix deploy yesterday. We have seen that the fix has prevented incorrect invalidations like it aimed to do. The status of Inspera Assessment is set to operational again, and we continue to monitor.

MONITORING over 2 years ago - at 12/21/2022 02:30PM

There has been an intermittent infrastructure issue causing user sessions to be incorrectly invalidated. This would cause the user to be logged out of Inspera. We have now put in place a mitigation that aims to prevent session invalidation in these cases with a hotfix. We will continue to monitor.

IDENTIFIED over 2 years ago - at 12/20/2022 03:45PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 12/20/2022 12:40PM

We are still working on this issue.

INVESTIGATING over 2 years ago - at 12/20/2022 08:49AM

We are currently investigating an issue were some users are reporting being logged out with 401 error.

Latest Inspera outages

Issue with virtual keyboard in Symbolic Math question type - 5 days ago
Norwegian customers only: problems with FS test synchronisation - 5 days ago
Ouriginal: Similarity reports not visible - 2 months ago
System Wide Delays - 2 months ago
Delays in updates - 4 months ago

Stop Juggling Dozens of Status Pages – Monitor Them All in One Place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4000 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook