Outage in Inspera

Issue with virtual keyboard in Symbolic Math question type

Minor
May 08, 2025 - Started 2 days ago
Official incident page

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Outage Details

Symbolic Math question type: We are looking into an issue with the virtual keyboard used in the symbolic math question type, which causes the candidate answers to not be displayed to the student or the graders. We do not recommend using this question type until the issue is resolved. A possible workaround, for tests where the candidates are familiar with typing mathematical expressions using Maxima syntax, is for Inspera to disable the virtual keyboard. This means the candidates will need to enter supported Maxima syntax for the answers to be evaluated correctly. If they do not, the answer will still be visible to graders and a manual review should be taken of all questions marked as incorrect.
Latest Updates ( sorted recent to last )
IDENTIFIED 2 days ago - at 05/08/2025 01:55PM

Symbolic Math question type: We are looking into an issue with the virtual keyboard used in the symbolic math question type, which causes the candidate answers to not be displayed to the student or the graders. We do not recommend using this question type until the issue is resolved.

A possible workaround, for tests where the candidates are familiar with typing mathematical expressions using Maxima syntax, is for Inspera to disable the virtual keyboard. This means the candidates will need to enter supported Maxima syntax for the answers to be evaluated correctly. If they do not, the answer will still be visible to graders and a manual review should be taken of all questions marked as incorrect.

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