Outage in Inspera

Graders may not see full submission if file upload questions are combined with InsperaScan/handsketches

Resolved Minor

January 20, 2023 - Started over 1 year ago - Lasted 10 days
Official incident page

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Outage Details

This may occur if you combine file upload questions and InsperaScan/handsketches on the same test. If candidates on such questions chooses to submit both a file upload and a hand sketch, only the file upload will be visible to the grader if they access the submission in the grading tool. The grader will see the full submission if they download the submission as pdf, or access the submission via monitor. We recommend that customers avoid this combination until we have released a fix. All affected customers are informed.

Components affected

Inspera Assessment - Admin

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/30/2023 11:43AM

A fix for this issue is now deployed.

MONITORING over 1 year ago - at 01/20/2023 04:11PM

This may occur if you combine file upload questions and InsperaScan/handsketches on the same test.

If candidates on such questions chooses to submit both a file upload and a hand sketch, only the file upload will be visible to the grader if they access the submission in the grading tool.

The grader will see the full submission if they download the submission as pdf, or access the submission via monitor.

We recommend that customers avoid this combination until we have released a fix.

All affected customers are informed.

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