Outage in ion interactive

Submit Button set to open in new window does not go through in certain IOS/Safari (Apple)

Resolved Minor
June 02, 2022 - Started over 3 years ago - Lasted 13 days
Official incident page

Incident Report

We identified a behavior with Apple products using recent IOS versions and Safari as the browser in which Forms might no go through (in a single click) when the Submit Button is set to open in a new window, likely related to Pop-ups being blocked by default. We recommend setting the Submit Button to open in the same page upon Form submission, as well as disabling Pop-up blockage in Settings and testing quickly douple-tapping the button.
Components affected
ion interactive Interactive Component

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 06/02/2022 05:10PM

We are continuing to monitor for any further issues.

MONITORING over 3 years ago - at 06/02/2022 01:15PM

We identified a behavior with Apple products using recent IOS versions and Safari as the browser in which Forms might no go through (in a single click) when the Submit Button is set to open in a new window, likely related to Pop-ups being blocked by default. We recommend setting the Submit Button to open in the same page upon Form submission, as well as disabling Pop-up blockage in Settings and testing quickly douple-tapping the button.

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