Outage in Jira Core

Jira Cloud website outage

Resolved Major

November 22, 2022 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We're currently investigating an outage in Jira Cloud and other products based on US-east and US-west shards. We will provide more information as we work to identify the root cause.

Components affected

Jira Core Marketplace Jira Core Search Jira Core Mobile Jira Core Purchasing & Licensing Jira Core Signup Jira Core Automation for Jira Jira Core Viewing content Jira Core Create and edit Jira Core Authentication and User Management Jira Core Notifications Jira Core Administration

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/22/2022 11:32PM

We have successfully mitigated an issue within our networking services by scaling our networking infrastructure. All affected products are now back online and no further impact has been observed.

MONITORING over 1 year ago - at 11/22/2022 10:47PM

We have taken action to mitigate an issue within our networking services. We will continue to monitor for the next 30 minutes before marking the incident as resolved.

INVESTIGATING over 1 year ago - at 11/22/2022 08:46PM

We're currently investigating an outage in Jira Cloud and other products based on US-east and US-west shards. We will provide more information as we work to identify the root cause.

Latest Jira Core outages

Intermittent errors when trying to link Issues in the Issue View - 3 days ago

Admin Portal Feature Access Issue - 22 days ago

Incoming email is not working due to cipher mismatch - 22 days ago

Data residency migrations cannot be scheduled - 27 days ago

Issue with creating issues and transitions - about 1 month ago

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