Outage in Jira Core

Media capabilities degraded

Resolved Major
May 15, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating reports of intermittent errors for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, and Atlas Cloud customers. We will provide more details once we identify the root cause.
Components affected
Jira Core Marketplace Jira Core Viewing content Jira Core Create and edit
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/15/2023 04:51AM

Between 2023-05-15 02:40 UTC to 2023-05-15 04:09 UTC, we experienced an partial outage for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, and Atlas. The issue has been resolved and the service is operating normally.

MONITORING over 2 years ago - at 05/15/2023 04:12AM

We have identified the root cause of the outage and have mitigated the problem. We are now monitoring closely.

INVESTIGATING over 2 years ago - at 05/15/2023 03:39AM

We are investigating reports of intermittent errors for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, and Atlas Cloud customers. We will provide more details once we identify the root cause.

Latest Jira Core outages

Unable to perform UI Operations - about 22 hours ago
Degraded performance to multiple Atlassian experiences - 24 days ago
Degraded performance in Confluence and Jira for Microsoft Edge users - about 1 month ago
Custom Fields loses values after submission on Global Issue Create Screen - 2 months ago
Degraded experience adding and accessing media attachments - 3 months ago

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