Outage in Jira Software

Consistent problems to access some instances

Resolved Minor
October 17, 2023 - Started 7 months ago - Lasted about 23 hours
Official incident page

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Outage Details

Some customers may experience consistent problems with their instances. We are still investigating the root cause and the exact list of impacted customers.
Components affected
Jira Software Search Jira Software Notifications Jira Software Marketplace Jira Software Mobile Jira Software Purchasing & Licensing Jira Software Signup Jira Software Automation for Jira Jira Software Administration Jira Software Create and edit Jira Software Authentication and User Management Jira Software Viewing content
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/18/2023 04:06PM

Between 23.10.17 4:00AM to 23.10.18 8AM, we experienced an outage of a few Jira instances. The issue has been resolved and the service is operating normally.

INVESTIGATING 7 months ago - at 10/18/2023 10:31AM

We keep investigating the issue that causes some Jira sites being inaccessible and impacting Jira Service Management and Jira Software Cloud customers. The impact was partially mitigated but the root cause of the issue remains unknown.

INVESTIGATING 7 months ago - at 10/18/2023 03:35AM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 10/17/2023 06:59PM

We do not have a root cause for the 500 error problems impacting Jira Cloud. We are investigating and will post updates within the next couple hours.
We were able to identify the mitigation though, we are applying it to all the affected tenants now and keep monitoring the situation.

INVESTIGATING 7 months ago - at 10/17/2023 05:28PM

Some customers may experience consistent problems with their instances. We are still investigating the root cause and the exact list of impacted customers.

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