Outage in Jira Work Management

Users may face slowness/delays when adding new users or customers to their products

Resolved Minor
October 12, 2023 - Started 7 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are having delays in our data processing infrastructure which is causing issues for new users or customers to be available for search. No data has been lost.
Components affected
Jira Work Management Search Jira Work Management Authentication and User Management
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/12/2023 06:25PM

Between 09:51 UTC to 17:20 UTC, we experienced degraded data processing which caused issues for new users or customers for Confluence, Jira Work Management, Jira Service Management, and Jira Software. The issue has been resolved and the service is operating normally.

IDENTIFIED 7 months ago - at 10/12/2023 03:53PM

We continue to investigate the issue with delays in adding new users or customers to Atlassian products.
More to be shared in the next communication.

IDENTIFIED 7 months ago - at 10/12/2023 03:31PM

We continue to investigate the a problem with delays in adding new users and customers to Atlassian products.
No data loss was caused by this issue.

IDENTIFIED 7 months ago - at 10/12/2023 03:05PM

We are having delays in our data processing infrastructure which is causing issues for new users or customers to be available for search.
No data has been lost.

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