Outage in Jobber

Degraded Performance on Subscription Service

Resolved Minor
April 23, 2024 - Started 12 days ago - Lasted about 23 hours
Official incident page

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Outage Details

We have received reports indicating that some users are encountering loading errors when attempting to access the plan selection page on our website. This issue stems from performance degradation affecting our third-party subscription service provider. Our team is actively monitoring the situation with our subscription provider to ensure that this issue is resolved as quickly as possible. We are in continuous contact with their support team to receive updates and push for a resolution. We understand this may disrupt your access to our services and are diligently working to minimize any inconvenience. Please feel free to reach out if you have any other questions or concerns.
Components affected
Jobber Billing System
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/24/2024 03:47PM

We have fully investigated, and are no longer experiencing performance degradation with our subscription provider.

Our Engineering team is actively discussing how to prevent future disruptions similar to this one.

If you continue to experience loading errors when attempting to access the plan selection page on our website, please reach out to support@getjobber.com.

MONITORING 12 days ago - at 04/23/2024 09:57PM

We are continuing to monitor for any further issues.

MONITORING 12 days ago - at 04/23/2024 08:26PM

We are continuing to monitor for any further issues.

MONITORING 12 days ago - at 04/23/2024 04:47PM

We are seeing improvements in performance in on subscription services and we are continuing to monitor for any signs of degraded performance.

We greatly appreciate your patience, and will update as soon as the issue has been fully resolved.

IDENTIFIED 12 days ago - at 04/23/2024 04:39PM

We have received reports indicating that some users are encountering loading errors when attempting to access the plan selection page on our website. This issue stems from performance degradation affecting our third-party subscription service provider.

Our team is actively monitoring the situation with our subscription provider to ensure that this issue is resolved as quickly as possible. We are in continuous contact with their support team to receive updates and push for a resolution.

We understand this may disrupt your access to our services and are diligently working to minimize any inconvenience.

Please feel free to reach out if you have any other questions or concerns.

INVESTIGATING 12 days ago - at 04/23/2024 04:25PM

We have received reports indicating that some users are encountering loading errors when attempting to access the plan selection page on our website. This issue stems from performance degradation affecting our third-party subscription service provider.

Our team is actively monitoring the situation with our subscription provider to ensure that this issue is resolved as quickly as possible. We are in continuous contact with their support team to receive updates and push for a resolution.

We understand this may disrupt your access to our services and are diligently working to minimize any inconvenience.

Please feel free to reach out if you have any other questions or concerns.

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