Outage in JumpCloud

Premium Chat Support Outage

Resolved Major
May 07, 2024 - Started 12 days ago - Lasted about 3 hours
Official incident page

Need to monitor JumpCloud outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including JumpCloud, and never miss an outage again.
Start Free Trial

Outage Details

We are currently experiencing issues with our Premium Support Chat tool. This is preventing us from replying to chat requests. We are working with the vendor to get this resolved as quickly as possible.
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 05/07/2024 06:09PM

This issue has been fully resolved. We do not expect any additional interrupts in service.

IDENTIFIED 12 days ago - at 05/07/2024 03:29PM

Customers can still reach JumpCloud support via Premium Phone Support or by submitting a case via email or through the admin portal. Details on how to contact support can be found here; https://jumpcloud.com/support/contact-jumpcloud-support

IDENTIFIED 12 days ago - at 05/07/2024 03:18PM

We are currently experiencing issues with our Premium Support Chat tool. This is preventing us from replying to chat requests. We are working with the vendor to get this resolved as quickly as possible.

Never miss when a third-party service is down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3170 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime