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Kajabi Outages
Resolved Minor Account login and site access resulting in time out.
We are aware of attempts to access Kajabi accounts and accounts are resulting in an error 500/520. Our engineers are investigating and looking into the matter. We'll provide an update soon once our team has identified the root cause. We highly appreciate your patience at this time.
Resolved Minor A stuck process when connecting or disconnecting a custom domain
We have received an alert that our process for connecting and disconnecting a custom domain becomes stuck. This outage depends on the progress made by a vendor of ours and our status will closely follow their updates. At this time we'd recommend making changes to your custom domain until our status page reaches a "resolved" state. Thank you for your patience and please reach out to our support team if you'd like further discussion on the topic. https://help.kajabi.com/hc/en-us/articles/4404549690523
Resolved Minor Degraded Editor Experience - Missing Icons/Font
We are currently investigating an issue wherein areas of the app are not appearing in their expected styling. This includes the theme editor, pipeline preview, email sequence outline, and community editor. Thank you for your patience and we will provide updates soonest possible.
Resolved Minor Video Playback Issues
We have received sparse reports of video playback issues due to a partial vendor disruption. If you or your members experience playback errors, we recommend clearing your cache and performing a hard browser refresh. We will continue to monitor as our vendor works to resolve this issue and will provide an update once this has been fixed.
Resolved Minor Outbound email delivery and email event processing issue
We’ve noticed some issues in the app outbound email delivery and email event processing, including password reset emails due to the third party upstream outage. Our engineers are monitoring the situation. We highly appreciate your patience at this time.
Kajabi Components Status
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time
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Frequently Asked Questions
- Is Kajabi down today?
- Kajabi seems to be up and running. We've updated the status 3 minutes ago.
- I'm having issues with Kajabi, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Kajabi is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Kajabi has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Are we missing an integration?
- Contact us, and we'll add it ASAP.
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