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Kajabi

Kajabi Status

Ongoing Facebook Pixel integration issue

We've noticed some issues in the app affecting our Facebook Pixel Integration. Our server events are not being accepted by Facebook, and our engineers a...

about 8 hours ago Official incident report

Stats

2 incidents in the last 7 days

7 incidents in the last 30 days

Automatic Checks

Last check: 3 minutes ago

Last known issue: about 8 hours ago

Latest Incidents

Last 30 days

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Resolved Issue with transactions requiring 3D-Secure Authentication resulting in transaction failures

The engineering team has identified the root cause of an ongoing issue with 3DS transactions. This issue is currently preventing members who are attempting to check out with a payment method that requires 3D-Secure authentication from completing purchases. We are currently implementing the fix and will provide an update as soon as it is deployed. We're expediting a fix and understand how important this issue is to our customer's businesses. We appreciate your patience during this time.

Resolved Support Chat is currently unavailable

We have noticed some issues that are affecting our chat support. Our chat vendor is still investigating and working towards a resolution. We'll provide an update as soon as we can, and please reach out to [email protected] for assistance. We appreciate your patience and understanding at this time.

Resolved Support Chat is currently unavailable

We've noticed some issues affecting our support chat. Our chat vendor is investigating and looking to resolve the matter. We'll provide an update soon as we have more from their team. Please reach out to [email protected] for your needs. We greatly appreciate your patience at this time.

Resolved Videos are not playing and uploads are failing.

We’ve noticed some issues in the app affecting file uploads and video players. Our engineers are investigating and looking into the matter. We’ll provide an update soon once our team has identified the root cause. We highly appreciate your patience at this time. Our vendor is investigating the matter. We’ll provide an update soon once their team has identified the root cause. We greatly appreciate your patience at this time.

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