Outage in Kaltura

Closed Captions Editor Issue

Resolved Minor

November 22, 2022 - Started almost 4 years ago - Lasted about 2 hours
Official incident page

Incident Report

What is the Issue: users may experience issues with Closed Captions Editor not loading. Current Status: Our engineering team is in the progress of investigating this issue and analyzing the errors. What to Expect: The next update will be provided in 30 minutes.

Components affected

Kaltura Quality of caption services

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Latest Updates ( sorted recent to last )

RESOLVED almost 4 years ago - at 11/22/2022 05:46PM

What was the Impact: Users might have experienced issues with Closed Captions Editor not loading.

Current Status: Our engineering team has identified that the issue happened due to the recent release and applied the fix for the related failure.

What next: The issue is resolved and we are closing this incident.

MONITORING almost 4 years ago - at 11/22/2022 04:49PM

What was the Impact: Users might have experienced issues with Closed Captions Editor not loading.

Current Status: Our engineering team has identified that the issue happened due to the recent release and applied the fix for the related failure.

What to Expect: The issue is resolved, we will keep monitoring the behavior during the next hour.

INVESTIGATING almost 4 years ago - at 11/22/2022 04:17PM

What is the Issue: users may experience issues with Closed Captions Editor not loading.

Current Status: Our engineering team is in the progress of investigating this issue and analyzing the errors.

What to Expect: The next update will be provided in 30 minutes.

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