We've released a fix for the issue now that should allow those files to load going forward. We'll keep monitoring to make sure the fix holds. Please let us know if there are any further issues via "[email protected]" and we'll be happy to look further into this. Thanks again for your patience and understanding while we got to the bottom of this and got things back to normal.
Our Engineers have investigated this issue, and figured out what's going on. it appears that Google has flagged a number of files as Malicious Content/Malware, and is blocking them from being opened. Currently, the best workaround for immediate access is to download the file to your device and open it from there into Kami. We understand this isn’t ideal and are still looking into solutions now. We’ll keep you updated on any progress on a resolution and will have things back to normal ASAP. Once again, we’re really sorry for the inconvenience. Thank you so much for your patience and understanding,
We are still looking into this issue with Google Drive files to determine what is causing the error, and how we can get things back up and running normally. If you require immediate access to the file, downloading it to your Device and opening it into Kami directly does work to open the file. Our Engineers are still diving into the problem, and we'll provide an update as soon as we know more. Thank you for your patience and understanding while we work this out and get service back to normal!
We are currently aware that a number of users are experiencing "Network Errors" with loading files from their Google Drive. OneDrive and loading files from the Device's local storage are unaffected. Our Engineers are actively looking into what has caused that issue now and we'll update you once we have a better idea of what's causing this. If you do encounter the issue, please let us know via our support email [email protected] Thank you for your patience and understanding while we get this back up and running!
Have you ever missed an important outage from a third-party service? We've built IsDown, so you never miss another outage again. It's the easiest way to monitor all your SaaS and cloud providers and get alerted when an outage impacts your business.
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Quickly identify external outages that impact your business. We are monitoring more than 2000 services in real time.
A high-level view of the health of all your services
IsDown aggregates the information from the status pages of all your services, making it easy to monitor the health of all your services in one place. Say goodbye to managing each status page individually - our service simplifies the process.
Outage monitoring in real time
Say goodbye to wasting time trying to diagnose issues with your services - our 24/7 monitoring service does the work for you. We'll notify you if there is an incident, so you can focus on other tasks.
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Our outage monitoring keeps you informed, no matter where you are. Get instant notifications in your email, Slack, Teams, or Discord when an outage is detected, so you can take action quickly.
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Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.
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