Outage in Kandji
Chat-based support currently experiencing issues
Resolved Minor
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Outage Details
Components affected
Kandji Support ServiceLatest Updates ( sorted recent to last )
This incident has been resolved. If you continue to experience problems with chat in the Kandji Web App, please open a ticket in the support portal at https://support.kandji.io.
A fix has been implemented, and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
We have identified the issue with our service provider. Please follow this link for direct updates on the service.
https://status.freshchat.com/incident/402154
We are continuing to investigate this issue.
We are investigating a reported issue with chat-based support. This may result in the inability to conduct support via chat for some customers. We will post an update as more information becomes available. Please email support@kandji.io for support if you are experiencing issues with chat.
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