Outage in Kandji

Intermittent Chat Support Availability

Resolved Minor
April 16, 2024 - Started 8 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating a reported issue with our chat-based support. This may result in the inability to conduct support via chat for some customers. We will post an update as more information becomes available. Please email support@kandji.io for support if you are experiencing issues with chat.
Components affected
Kandji Support Service
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/16/2024 05:44PM

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

MONITORING 8 months ago - at 04/16/2024 03:59PM

We are no longer receiving reports of issues with chat support availability. We will post an update as soon as we can confirm the issue has been fully resolved.

INVESTIGATING 8 months ago - at 04/16/2024 02:33PM

We are investigating a reported issue with our chat-based support. This may result in the inability to conduct support via chat for some customers. We will post an update as more information becomes available. Please email support@kandji.io for support if you are experiencing issues with chat.

Latest Kandji outages

Enrollment and Web App Slowness - about 1 month ago
User authentication - 8 months ago

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