Outage in Kevel

Increased blank rate in Decision API

Resolved Minor
August 04, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We're currently investigating an increased blank rate for a small subset of customers. Customers may also be experiencing ad types being disassociated with channels which will impact creating new creates. We have identified the issue and are working on implementing a fix.
Components affected
Kevel Ad Serving Kevel Management UI
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 08/04/2022 01:00PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 08/04/2022 12:55PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 08/04/2022 12:24PM

We are actively rolling out a fix for this issue now.

IDENTIFIED over 1 year ago - at 08/04/2022 11:43AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 08/04/2022 11:09AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 08/04/2022 10:44AM

We're currently investigating an increased blank rate for a small subset of customers. Customers may also be experiencing ad types being disassociated with channels which will impact creating new creates. We have identified the issue and are working on implementing a fix.

Latest Kevel outages

Delayed ad publication in us-east-1 - 2 months ago
Degraded Performance: Scheduled Reports - 5 months ago
Issue: Scheduled Report Sends - 5 months ago
Increased Decision API latency in us-east-1 - 6 months ago
Partial Outage: Reporting UI and API - 7 months ago

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