Outage in Klaviyo

Elevated API Errors and Application Page Load Issues

Resolved Minor
February 16, 2022 - Started about 2 years ago - Lasted about 1 month
Official incident page

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Outage Details

Beginning 1:51 PM US Eastern, we began experiencing increased API errors as well as intermittent page load issues across the Klaviyo application. Email & SMS sending has not been not impacted by this incident. The Engineering team has identified the root cause and a fix has been implemented. We will provide updates as additional information becomes available.
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 02/16/2022 07:42PM

We are continuing to monitor all systems. Form submit events received between 1:51 PM US Eastern and 2:14 PM US Eastern are currently being replayed. We will resolve this incident as soon as the replay has been completed.

IDENTIFIED about 2 years ago - at 02/16/2022 07:29PM

Recovery around this incident began at approximately 1:53 PM US Eastern and impact was fully mitigated as of 2:14 PM US Eastern. We are continuing to monitor all systems.

IDENTIFIED about 2 years ago - at 02/16/2022 07:20PM

Beginning 1:51 PM US Eastern, we began experiencing increased API errors as well as intermittent page load issues across the Klaviyo application. Email & SMS sending has not been not impacted by this incident. The Engineering team has identified the root cause and a fix has been implemented. We will provide updates as additional information becomes available.

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