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Klaviyo Outages
Resolved Minor Partial API Event Processing Outage & Increased Latency
Between 12:00 PM - 12:45 PM US/Eastern on Friday, June 24, Klaviyo API servers returned an elevated volume of 500 errors. This resulted in a partial loss of API calls during this window from Klaviyo's onsite JavaScript, as well as custom API events to Klaviyo's Track APIs during this period. Unfortunately, due to the nature of this outage, these lost events cannot be recovered or replayed. The change that caused this outage has been reverted, and there has been no subsequent event loss as of 12:45 PM US/Eastern. We will continue to monitor error rates moving forward. Additionally, we have observed elevated API response times since 12:00 PM US/Eastern, but these have been trending downward since the event outage. We will leave this incident open until response times have returned to expected levels.
Resolved Minor Incident Impacting the Email Template Editor
We have identified an issue editing content within the classic Email Template Editor. This issue is impacting modifying existing blocks and adding new blocks. We are working on fix to this issue, and expect this fix to be released in the coming hours. We will provide updates here as we work towards a resolution.
Resolved Minor Email Plan Downgrades
We are currently experiencing an issue around unintended email plan downgrades. Our engineering team is aware and is working on restoring plan access to all impacted customers. We apologize for the inconvenience and will continue to provide updates here.
Resolved Major Issues Accessing the Klaviyo Developer Portal and Klaviyo Academy
We have identified an issue leading to disruptions when accessing the Klaviyo Developer Portal and Klaviyo Academy due to an issue with an upstream provider. We will continue providing updates here.
Resolved Minor Elevated API Errors and Application Page Load Issues
Beginning 1:51 PM US Eastern, we began experiencing increased API errors as well as intermittent page load issues across the Klaviyo application. Email & SMS sending has not been not impacted by this incident. The Engineering team has identified the root cause and a fix has been implemented. We will provide updates as additional information becomes available.
Klaviyo Components Status
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Frequently Asked Questions
- Is Klaviyo down today?
- Klaviyo seems to be up and running. We've updated the status 4 minutes ago.
- I'm having issues with Klaviyo, but the status is OK. What's going on?
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There are a few things you can try:
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- Contact us, and we'll add it ASAP.
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